Showing posts with label things librarians have to figure out from very little information from the customer. Show all posts
Showing posts with label things librarians have to figure out from very little information from the customer. Show all posts

Monday, March 6, 2017

Nonfiction Monday - garbled library searches

Today's Google doodle is all about Komodo dragons. It's a quiz. (which I failed. How did you do?)
It reminded me of one library I worked at in the 1990s. A library where parents did the homework for their kids because their kids were "too busy to do it." A mom came in and demanded books on dragons. I took her to the Fairy tale section and showed her some dragon books.
"No, not that one. No not that one. Dragons! Can't you understand?"
So I dragged out some picture books about dragons. She was furious. Tongue lashed me up one side and down the other.
(Did I tell you that these homework-doing parents treated the library staff like very dumb servants? The men were often even worse because they thought they had the power to fire us.)
Eventually, through much discussion, I figured out that the lady was 1) doing a child's homework assignment that she herself didn't quite understand. And 2) that what she actually wanted was a nonfiction book on Komodo dragons. At that point the library didn't own any books all about that particular reptile but you can be sure that I immediately requested that we purchase some.
She was 'barely' satisfied when I found her subject in a general book about types of lizards.